Returns & Exchanges
At Better Music, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for most instruments and gear. If your new equipment doesn't hit the right note, you can easily exchange it or request a full refund.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and obtain a Return Authorization number.
Pack Your Gear
Securely place the item in its original manufacturer packaging, including all manuals, cables, and accessories to ensure a full refund.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our technicians inspect the gear to confirm its condition, we will process your refund or exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing